Effective Date: 25 August 2025

Hoopwith’em (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a booking, or participate in our programs.

By using our website or services, you consent to this Privacy Policy.

1. Information We Collect

When you engage with us, we may collect:

• Contact details – name, address, email, phone number
• Booking details – service type, dates, coach preference, payment status
• Payment information – processed securely via third-party gateways (we do not store full card details)
• Health/fitness information – any relevant details you choose to provide to ensure safe participation in training
• Website usage data – IP address, browser type, device information, cookies
• Media – photographs or videos taken during Hoopwith’em activities (with consent)

2. How We Collect Your Information

We may collect information when you:

• Make a booking or purchase through our website
• Complete a registration or waiver form
• Subscribe to our email updates
• Contact us via phone, email, or social media
• Participate in Hoopwith’em sessions, camps, or events
• Browse our website (cookies and analytics may collect usage data)

3. How We Use Your Information

We use your information to:

• Process bookings and payments
• Deliver and manage services
• Communicate with you about sessions, events, and updates
• Send marketing communications (only if you have opted in)
• Ensure participant safety during training
• Improve our website, services, and customer experience
• Comply with legal obligations

4. Consent & Withdrawal

By providing your personal information to complete a booking, you consent to its collection and use for that purpose.

If we request your information for secondary purposes (e.g., marketing), we will ask for your explicit consent.

You can withdraw consent at any time by contacting us at:

📧 info@hoopwithem.com.au

5. Disclosure of Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers – e.g., payment processors, booking platforms, email marketing services
• Coaches and staff – for operational purposes
• Legal authorities – if required by law or in response to a legal process

Some third-party providers may operate in other jurisdictions. If you proceed with a transaction involving their services, your information may be subject to the laws of those jurisdictions.

6. Shopify Hosting & Payments

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform for selling products and services.

Your data may be stored through Shopify’s databases, secured on a server behind a firewall.

Payments:

If you choose a direct payment gateway, your card data is encrypted and processed under PCI-DSS standards. Transaction data is stored only as long as necessary to complete the transaction, then deleted.

For more details, see Shopify’s Terms of Service and Privacy Policy.

7. Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, or disclosure.

This includes secure servers, password protection, encryption, and restricted staff access.

While we follow industry best practices, no method of transmission over the internet is 100% secure.

8. Cookies

Our website uses cookies to:

• Store session information
• Track browsing activity and improve user experience
• Assist with marketing and analytics

You can disable cookies in your browser settings, but this may affect website functionality.

9. Media Consent

Unless you advise us otherwise in writing, you consent to Hoopwith’em using photographs or videos of you/your child for promotional and educational purposes. Your personal details will not be shared with third parties for marketing.

10. Access & Correction

You may request access to the personal information we hold about you and request corrections by contacting us at info@hoopwithem.com.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact Us

📧 info@hoopwithem.com.au

I have voluntarily chosen to participle in the program and am aware that there are significant risks involved in all aspects of basketball training and competition. These risks include, but are not limited to: falls which can result in serious injury or death, injury or death due to negligence on the part of myself, or other people around me, injury or death due to improper use or failure of equipment. I am aware that any of these above mentioned risks may result in serious injury or death to me.

I am aware of the respiratory illness COVID-19 and acknowledge that by attending any program conducted by Hoopwith’em there is a risk of contracting COVID-19 and I understand this risk and I assume all risks and responsibilities surrounding myself or my child's participation in the program. I willingly assume full responsibility for the risks that I am exposing myself or my child to and accept full responsibility for any illness, injury or death that may result from participation in or attendance at Hoopwith’em programs. I confirm that I have no physical impairments or illnesses that will endanger myself or others.

I agree to WAIVE ANY AND ALL CLAIMS that I have or may have in the future against Hoopwith’em, and its directors, officers, employees, agents, volunteers and independent contractors (all of whom are hereinafter collectively referred to as “HWE”). I agree to RELEASE HWE from any and all liability for any loss, damage, injury or expense that I may suffer, or that my next of kin may suffer as a result of my participation in the Training Sessions or Competition, due to any cause whatsoever including negligence, breach of contract, or breach of any statutory or other duty of care. I agree to HOLD HARMLESS AND INDEMNIFY HWE from any and all liability for any damage to the property of, or personal injury to, any third party, resulting from my participation in the Training Sessions or Competition.

I understand that should I become ill or suffer an injury I am to stop the activity and inform a coach. I give Hoopwith’em and its staff and volunteers permission to seek emergency medical and/or ambulance services for me should I become injured or ill with the understanding that I am responsible for any expenses incurred.

I agree to allow Hoopwith’em, its officers, employees and volunteers to use picture(s), film and/or likenesses of me for use on its website and other promotional and educational materials without compensation to me. By registering on our site, you agree that we may send you emails related to our programs and upcoming events. We will not provide your details to any other company.